Quality Assurance for A Jira-Compatible Test Management Tool

Challenge

The client’s product for this project, a test management tool, was designed to be integrated with Jira and other issue tracking applications. After a series of updates, the client needed to make sure that the updated version of the product could be released and retained all of the functionality users had come to expect. Specifically, our scope of tasks included:

• Verifying the existing functionality
• Checking the presence of all UI elements
• Making sure that each UI element delivers the anticipated response
• Testing the compatibility of the solution with different platforms
• Confirming the correct localization of the product in four new languages
• Ensuring proper integration of the solution with third-party tools

The major challenge of this project was working under strict timeline constraints. For example, our team had to create a large number of test cases (200+) from scratch in a limited time. Another challenge was to plan and test all the possible integrations of the product with third-party solutions.

Solutions

Having collaborated with the client on multiple projects in the past, we were able to build effective collaboration from the start within time constraints. We appreciated the availability of comprehensive documentation that allowed us to quickly get the hang of the features that needed to be tested.

We started by enhancing the existing test suite, making sure that every possible feature of the product is covered by our testing efforts. Then we moved on to following our initial test plan. We also paid special attention to all the possible integrations of the product with third-party services to ensure the correct operation of the solution across all potential combinations.

The team for this project consisted of four manual QAs and one part-time QA lead. The types of testing we performed included:

• Smoke testing
• UI/UX testing
• Functional testing
• Confirmation testing
• Cross-browser testing
• Integration testing

Through weekly meetings with the project stakeholders and the development team, we achieved complete transparency and were able to quickly remove any roadblocks and get timely feedback to move forward with the project.

Results

We completed the work on the project in two and a half months, having uncovered over 50 bugs in that time. We have established an effective collaboration with the development team, which gave us the ability to quickly uncover bugs and oversee their fixing. Over the course of the project, we successfully performed everything that was required of us, leading to the client releasing an updated version of the software product with full confidence in its quality.

100%

critical functionality test coverage

<1%

user error rate

98%

regression-free rate

97%

compatibility across supported browsers