Usability Testing Services

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Every interface has to be well-thought-out to provide customers with the best possible user experience, whether they are paying you money for the service or using it for free. The usability of your software solution has a direct impact on customer satisfaction, which, in turn, is one of the main factors influencing the market position of your product and its revenue.

There are many components to a successful software product. Powerful functionality, stable performance, and solid security make a major contribution to a product’s positive reception. However, without good usability, most customers won’t even get to experience those benefits, as they are not going to tolerate a bad UX for too long.

This is exactly what our usability testing service is designed to prevent. As a usability testing company, we will test your product’s UX in detail, pointing out even the most minor issues that can harm its usability and telling you how to strengthen its user reception. We are confident that our usability testing services can benefit a product from any industry and on any scale.

Reasons to choose UX testing services

Meet customer needs
With the help of in-depth usability testing, you get to give your customers what they really want. Learn the specific needs of your users and introduce the necessary changes to your product to attract and retain even more customers.
Validate hypotheses
Ensuring good usability is impossible without regularly suggesting and validating UX hypotheses, but making your end users confirm or debunk these hypotheses takes time and costs a lot of money. This is why a UX testing service is the best way to validate usability assumptions.
Surpass the competition
In a time when there are several competing apps in any field and for any purpose, it’s going to take more than just strong functionality to prove that yours is the superior one. At the same time, a flawless UX can be the one advantage that allows you to get ahead and stay there.
Save money on testing
Timely, all-encompassing usability testing can unlock a lot of issues that would otherwise slow down the testing process, forcing you to retest them and spend more money on UX testing services than you would normally expect.

Our usability testing process

Project initiation
- Business analysis
- Tech analysis
- Requirements outlining
- Goals definition
Test planning
- Scope selection
- Test plan development
- Requirements Traceability Matrix
- Risks definition
Testing preparation
- Software setup
- User case creation
- User recruitment & verification
- Test data preparation
Test execution
- Running the tests
- Recording the behavior
- Data gathering
- Results analysis
Reporting and closure
- Reports submission
- Recommendations issuing
- Project results acceptance
- Closure & maintenance

A good UX is the first step on the way to making your users fall in love with your solution.

Test a product

Our approach to UX testing services

A usability testing service is carried out in the early stages of software development when designers work along with front-end developers to sketch everything out. Once the interface is done, QA engineers thoroughly test the application and analyze user behavior in order to detect what exactly is wrong or needs to be improved.

This may include lacking functions, or too many functions, glitching interface areas, poor design, etc. This is where a usability testing company comes into play. If you want to have your software user-friendly, well-functioning, and appealing to your customers — a usability testing service has to be a thing on your checklist.

The TestFort team of experienced QA engineers is keen on flawless results of any testing type. We have been providing UX testing services for more than two decades and regularly level up our skills, adding any other type of service you may need. Our customer-obsessed approach is the core of our trustworthy collaboration with numerous international clients from different industries. As an award-winning usability testing company, we believe in the transparency of development and testing processes, cost-effective services, and rapid delivery.

Advantages of usability testing services

Strong UX testing expertise

We have been delivering UX testing services for over two decades, keeping up with the best industry practices and forging our unique approach that ensures maximum efficiency and optimal use of everyone’s resources.
Ultimate flexibility

We understand that our clients may have different needs, operate under different timeframes, and expect different project outcomes. Therefore, each of our clients can expect a highly personalized & perfectly tailored approach.
Wide platform coverage

Your product is going to be used by customers on every device and platform imaginable. This is why we will test it on 250+ desktop and mobile devices to cover every make, model, operating system, and OS version there is.
Cross-domain skillset

Successfully delivering UX testing services is impossible without a deep understanding of the industry and segment where your product is operating. Our comprehensive expertise is demonstrated by our rich portfolio of successful projects.
Real-world conditions

A meticulously curated testing lab environment can benefit many types of QA, but usability testing works best in a real-world setting with real, unbiased users. That’s exactly what we ensure when taking on a new project.
Focus on satisfaction

Our clients being happy with our work is our biggest goal and the best motivation there can be. We will handle your project with care, help you choose the most suitable cooperation model, and seamlessly fit into your processes.

Give your users a 100% positive first impression and make it last.

Discuss a project

Usability testing results

Increased customer satisfaction
A regular user may not experience performance problems when using your product outside of peak load hours or never find out that your product is not compatible with some rare 7-year-old smartphone, but they are always going to notice bad usability. Solid usability, on the other hand, makes customer satisfaction skyrocket.
Optimized redesign efforts
Upgrading the design of your solution is a vital step on the way to staying on top of the competition and retaining the loyalty of your customers. With timely usability testing, you will be able to know if the new design actually works before it’s put into production, where it will be more difficult and expensive to correct.
Strong product launch
The launch of a product is a step that can make or break the future of your solution. Smooth user adoption paves the way to further positive reception and growth of a devoted user audience, and good usability plays an essential role in this process. Ensure yours is up to the challenge with UX testing services.
Higher revenue
A successful product is the one that generates revenue for its owner — it’s as simple as that. Solid usability directly impacts the way your users view your product, and the more loyal customers the product has, the higher the revenue is going to be. Therefore, the link between good UX and revenue is clear as day.

We Work With

Having one outside team deal with every aspect of quality assurance on your software project saves you time and money on creating an in-house QA department. We have dedicated testing engineers with years of experience, and here is what they can help you with.

Software is everywhere around us, and it’s essential for your testing team to be familiar with all the various types and platforms software can come with. In 21+ years, our QA team has tested every type of software there is, and here are some of their specialties.

There are dozens of different types of testing, but it takes a team of experts to know which ones are relevant to your software project and how to include them in the testing strategy the right way. These are just some of the testing types our QA engineers excel in.

The success of a software project depends, among other things, on whether it’s the right fit for the industry it’s in. And that is true not just for the development stage, but also for QA. Different industry have different software requirements, and our team knows all about them.

Full-Cycle Services

By Platform

By Type

Industries

Manual Testing

Maximum precision and attention to detail for a spotless result.

Testing Automation

We’ll automate thousands of tests for all-encompassing coverage.

Testing Outsourcing

Outsource your testing needs to a team of experts with relevant skills.

Testing Consulting

Overhaul your QA processes to achieve even more testing efficiency.

Thorough Quality Assurance for a project of any scale or complexity.

API Testing

Verify the correct operation of as many APIs as your project needs.

IoT Testing

Stay ahead of the growing Internet of Things market with timely testing.

Web Testing

Reach out to even more customers with a high-quality web application.

Mobile App Testing

Help users fall in love with your mobile app with our texting expertise.

CRM/ERP

Make sure your CRM/ERP system meets the needs of the stakeholders.

Desktop Application Testing

We’ll check the stability, compatibility, and more of your desktop solution.

Functional Testing

Is your app doing everything it’s supposed to? We’ll help you find out!

Compatibility

Check how your solution works on different devices, platforms, and more.

Usability

Find out if your software solution provides an engaging user experience.

Make sure your application’s UI logic works for all categories of users.

Regression

We’ll verify the integrity of your application after recent code changes.

Online Streaming & Entertainment

Stay on top of the media industry with a technically flawless solution.

eCommerce & Retail

Does your store meet customer needs? We’ll help you know for sure!

HR & Recruiting

Streamline HR processes with a solution that works like a clock

Healthcare

Test the functionality, stability, scalability of your app and more.

Fintech & Banking

Give your users what they want: a powerful, secure fintech product.

Our benefits

Transparency

We’ll keep you informed about every aspect of your project and keep the budget & timeframes 100% clear.
Flexibility

Every feature of our collaboration, from the team size to the scope of testing, can be adjusted to fit your needs.
Process maturity

Our processes have been perfected for 20+ years and are supported by our many certifications and awards.

Trusted by

Cooperation types

Dedicated Team

Hire a full dedicated team of QA engineers and software testers complete with a project manager that will coordinate their work. Simply state your requirements, introduce us to your project, and let the experts at TestFort do everything else.

Hire team

Staff Augmentation

Missing that one QA engineer with specific experience in a particular type of testing or technology? Eliminate time spent on scouting and recruitment and hire experts from within the TestFort team to quickly fill the position.

Hire Testers

Project-Based Outsourcing

Hire a dedicated team of testers to work on a single, specific software solution, application, or website. Choose between fixed cost, time & material, or custom pricing method and begin the testing process on your project immediately.

Outsource Testing

Clients Reviews

"TestFort has been a great asset in helping us securing the quality of our Toolbars. When we needed quick help they were there for us and gave us access to a full team of testers within a matter of a few days. Over the course of our two years of partnership I have come to rely on TestFort for providing quality resources both in testing and development at a reasonable rate..."

Peter Kalmstrom, Product Manager, Skype

"A financial services company hired TestFort to provide QA testing for their app. The team performed functional testing, reported all bugs and defects to the client's team, and collaborated to fix those issues. The most impressive thing about this company is their promptness, speed, and efficiency in testing."

Head of E-Channels & Product Management , Kuwait City, Financial Services Company

"TestFort QA Lab's work was productive and highly critical for the client's success. The team communicated regularly with the client, allowing them to provide their feedback about the progress. They've met the company's expectations and they were always willing to help the client."

Eric Bade, CTO, Ricma

"TestFort QA Lab’s work has helped reduce app bugs. Thanks to them, the quality of the client’s software releases has significantly improved. The remote team excels at communication, as they’re able to overcome geographical and cultural barriers. They’ll continue to be a trusted partner".

Brad Marks, VP of Product, Freckle IoT

"TestFort has consistently delivered quality product for us and have been very accommodating when we were on tight schedules to complete our projects on time. We look forward to our continued development efforts with their team..."

Nick Brachet, CTO, Skyhook

"After working with numerous companies around the world and resulting in differing experiences for our holding, we came across TestFort and started to work with them on a single project and limited resources. Thanks to very professional technical strategy, well-managed approach and methods in implementation and taking our solution to market and the team’s exceptional dedication, since that time our cooperation significantly evolved, we extended our team with more professional resources..."

Jon Sugihara, President & Co-Founder, Perx

"Our development experience with TestFort Software has been fantastic. They have adapted to each of our projects. When we decide to take a project in a different direction they efficiently change direction with us and provide guidance and new milestones. We have been working with TestFort Software for almost three years and our relationship with them has been great. We would highly recommend TestFort Software for every type of project - simple or complex!.."

Simple Devices, Universal Electronics, Inc.

"Our cooperation with TestFort team (QA division of QArea) has a long history, multiple projects, dating back to early 2005. Compared to other companies, TestFort team provides top notch quality of testing services. They widely and, what is important, correctly applied automated testing throughout our projects. Their non-trivial approach to tasks solving and deep understanding of the subject combined with stable and highly professional team allows them to reach excellent results. When we started our new project, which is under way now, we engaged several outsourcing companies – but after a few months into testing cycle we decided to move all of the QA activities to TestFort, since we weren't getting the same high quality results from another company as we are getting from TestFort..."

Marc Cenedella, Founder & CEO, Knozen, Inc.

"During the past year TestFort has become one of our trusted development partners for Windows Phone 7 and I have no hesitation recommending them as an excellent company and software development provider to do business with."

Max Zilberman, Senior Architect, Microsoft

"During the past 4 years, TestFort has proven to be an excellent company and a great asset by providing exemplary Quality Assurance services for all Dashlane platforms (Windows, Mac, iOS, Android, Web). TestFort is playing a critical role in our quality strategy, thanks to the devotion of their testing teams to the project. I can definitely recommend working with them."

Raphael Rodrigues, Director of Quality Assurance and Localization, Dashlane

"TestFort has played a critical role in the development of HuffingtonPost.com. They have been able to become a part of the core team very quickly and develop amazing features that perform under the highest performance and demand requirements possible. They possess the highest level of business cooperation, an outstanding sense of responsibility and delivery of quality work..."

Paul Berry, CTO, Huffington Post

Latest insights, tips, and guides on usability testing

As a usability testing company, we like to always stay in the know about the latest developments in the industry and share our findings with our readers. Here are some must-read posts on UX testing services and the industry overall.

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Usability Testing Services