QA for a Famous Supplement Platform
QA for a mobile app supporting a major online retailer of customers across 150+ countries.
About Project
Solution
Regression testing, Functional testing, Usability testing, Cross-browser testing, Exploratory testing
Technologies
Charles Proxy, Android, iOS
Country
United States
Industry
Client
The client is a leading US-based retailer of natural products, offering nutritional supplements, personal care items, and more. With over 30,000 products shipped to millions of customers across 150+ countries, they launched a new mobile app to streamline shopping for their growing global customer base. We aimed to ensure the app’s quality and scalability as the client expanded operations worldwide.
Project overview
Facing cross-platform challenges? We’re here to optimize your app’s performance — schedule a call with our Head of QA.
Before
- Cross-platform inconsistencies
- Performance issues affecting user experience
- Bugs in shipping and payment processes
After
- Flawless performance across web, iOS, and Android platforms
- Reduced performance-related complaints by 40%
- Improved shipping and payment flow for a seamless user experience
Project Duration
3 years (ongoing)
Team Composition
5 QA Engineers
1 QA Team Lead
Challenge
The client needed a dedicated QA team to ensure the appâs scalability and performance across multiple platforms, languages, and payment methods. With millions of customers and 30,000+ products, the app had to handle rapid growth while maintaining a smooth and enjoyable shopping experience. Our challenge was to test and optimize the app for global users, ensuring it worked seamlessly across Android, iOS, and web.
Solutions
We implemented a comprehensive testing strategy to address the client’s needs:
- Diverse testing approaches. We conducted seven types of testing, including functional, regression, usability, and exploratory testing, to identify and resolve issues in both front-end and back-end systems.
- Advanced techniques. We applied Dr. James Whittaker’s Exploratory Testing Tours technique to uncover critical bugs during exploratory testing.
- Cross-platform verification. Our team performed cross-platform and cross-browser testing to ensure consistency across all target platforms.
- Debugging tools. Charles Proxy was used as a web debugging proxy server to analyze and modify HTTP/HTTPS traffic.
- Collaboration. Our QA team integrated seamlessly with the client’s in-house developers, using Jira for efficient bug tracking and communication.
Technologies
We used a combination of debugging tools and cross-platform testing to ensure the app’s performance, scalability, and smooth user experience across Android, iOS, and web. Automation and effective test management ensured consistency and faster delivery.
- Charles Proxy
- Android
- Exploratory Testing Tours
- iOS
- Jira for bug tracking
Types of testing
Cross-browser testing
Checked performance across various browsers.
Exploratory testing
Used to discover critical bugs through targeted scenarios.
Smoke testing
Conducted to check the basic functionality of the app.
Confirmation testing
Verified that previously fixed bugs remained resolved.
Results
Our dedicated QA efforts ensured the app’s stability and user-centric experience, even as the client continued to expand. Our testing helped improve app performance, reduce complaints, and increase retention by delivering a seamless shopping experience across all devices and regions.
2000+
bug reports addressed
1000+
tickets tested
App rating improved from 4.6 to 4.9
40% decrease in performance-related complaints
Optimize your app for global customers with reliable testing.
Let’s discuss your project!
Bruce Manson
Delivery Director
