Global Online Natural Products Retailer

Ensuring the flawless performance of both web and mobile solutions using eCommerce QA testing for a US-based online retailer that carries a wide variety of natural products.


Our client for this project is one of the best-known eCommerce stores dealing with natural products and healthy living. It’s a US-based company that operates on a global scale with over 30k products in its inventory that are shipped to millions of customers in more than 185 countries. 

The company was getting ready for the release of the new mobile app for iOS and Android, as well as the updated version of the website that would better match its growing presence in the industry and could serve its customers more comprehensively. The client reached out to us with a request to provide a dedicated team for quality assurance and retail application testing. 

Since the app was planned for release on web, iOS, and Android platforms, our team had to make sure the new version provided flawless functionality and an aesthetically pleasing, enjoyable experience across all target platforms. We also had to verify the correct localization in all the available languages, as well as shipping and payment methods. 

Therefore, one of the biggest challenges of this project was to provide eCommerce testing for every possible combination of platforms and localization settings, and ensure spotless performance in every possible situation.


As a company with several successfully completed eCommerce website testing and retail app testing projects in our portfolio, we understand the importance and specifics of software testing for retail like no other. This is why, after familiarizing ourselves with the project requirements and its scale, we knew immediately what we had to do.

TestFort provided the company with a dedicated testing team experienced in eCommerce QA testing outsourcing. The team synergized with in-house devs in no time using Jira as a bug tracking solution, and started on the tasks. Our team carried out requirements analysis, test design, test execution, and prepared defect reports.

Our engineers conducted seven different types of testing, including functional, regression, and usability testing, to find and eliminate the issues and inconsistencies in the app’s back end and front end. We applied Dr. James Whittaker’s Exploratory Testing Tours technique which helped us locate and fix some critical bugs during exploratory testing. We also performed cross-platform and cross-browser testing to make sure the app performed well on every combination of devices and operating systems, and used Charles Proxy as a proxy server for web debugging.

Overall, up to eight Manual QA engineers plus a Team Lead worked on this project at its different stages. By using our eCommerce website testing expertise and building a fruitful communication with the client’s in-house team, we have been able to spot many critical issues, and have been regularly using regression testing to verify the state of the application after the issues were resolved.


Types of testing performed:


The project started over four years ago and is still ongoing. We keep standing on guard of the app’s quality with proactive QA and testing activities. Every iteration undergoes thorough QA reviews, regression, and other kinds of testing. Our team keeps track of and documents every error to ensure exceptional maintainability of the app’s codebase, seamless performance, and enjoyable user-centric experience.

As the app is constantly being improved and enhanced with new features, TestFort makes sure nothing can prevent the retailer’s customers from shopping for natural products from the convenience of their mobile devices. We have repeatedly received positive feedback from the client, and the fact that the project has been going on for 4+ years is another proof of the customer’s satisfaction with our retail software testing services.

We Work With

Having one outside team deal with every aspect of quality assurance on your software project saves you time and money on creating an in-house QA department. We have dedicated testing engineers with years of experience, and here is what they can help you with.

Software is everywhere around us, and it’s essential for your testing team to be familiar with all the various types and platforms software can come with. In 21+ years, our QA team has tested every type of software there is, and here are some of their specialties.

There are dozens of different types of testing, but it takes a team of experts to know which ones are relevant to your software project and how to include them in the testing strategy the right way. These are just some of the testing types our QA engineers excel in.

The success of a software project depends, among other things, on whether it’s the right fit for the industry it’s in. And that is true not just for the development stage, but also for QA. Different industry have different software requirements, and our team knows all about them.

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Maximum precision and attention to detail for a spotless result.

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Make sure your CRM/ERP system meets the needs of the stakeholders.

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