Manual & Automated Testing for a Healthcare Document Management Platform

Challenge

At the time of the request, the client had three development teams responsible for three different functional sections. The software development process was very intense, and the project didn’t have enough testing capacity to support such active development. To improve productivity on the project and expand their testing capabilities, the client requested our company to provide experienced QA engineers that would augment their team.

Solutions

The subject of our testing efforts is a HIPAA-compliance-certified project, so it was necessary and appropriate for engineers working on the project to understand and comply with HIPAA regulations. Therefore, we made sure to provide the client with QA engineers who possess deep domain knowledge and experience in Healthcare software development and testing.

We provided the project with 2 part-time QA engineers and 1 full-time dedicated QA engineer, as well as an Automated QA engineer. The project was using the Scrum framework for project management.

Despite the fact that we operated in different time zones, together with the client’s in-house QA Team Lead, our QA engineers established transparent, efficient communication with the development teams and quickly got in sync with the workflows on the project.

In close collaboration with the in-house project team, our QA engineers:

• Provided recommendations on documentation and workflow optimization
• Established efficient bug tracking and reporting workflows
• Created and executed test cases and performed all the necessary QA activities on a daily basis
• Created new and updated the existing documentation, including test scenarios, traceability matrices, and bug reports
• Automated regression testing using the Selenium IDE
• Reorganized the QA process to prepare the project for further test automation

Results

Our QA team helped the client succeed with the implementation of the numerous platform features without bugs. Today the extension of the platform continues, where our QA engineers keep supporting the project with manual and automated testing services.

Through a hybrid approach of Dedicated Team combined with T&M, we provide the client with maximum flexibility in resource management, where they can scale their QA team up and down on demand, depending on the intensity of their software development process. This approach enables the client to optimize the workload more effectively and maintain productivity on the project at a high level.

98%

core feature success rate

4.8/5

customer satisfaction rate

36%

decrease in test execution time

100%

coverage for supported devices