Software Testing Process Improvement: Tips and Best Practices

Software testing is one of the most crucial stages in any development life cycle that is done to ensure the software performs in accordance with the existing requirements. Regardless of how well or poorly made the application is, there will be defects to find and fix before customers experience operational failures. Testing can be done either by a human manually entering data (manual) or by using tools and software to imitate user behaviors (automated).

Today we will focus on a manual method and the ways to improve it while implementing in the development process. Let’s look at how to evaluate and improve QA processes and learn some manual testing tips and techniques that can help you take software quality to the next level while optimizing your operations and resource spending.

What Is the Manual Testing Process?

Manual testing is the process of manually performing quality analysis by a specialist, usually a tester, to identify any defects or issues before the software is released to the end user. As the name suggests, it is entirely done manually without the use of scripts or automation tools.

Manual testing is an essential part of the software development process and one of the most widely used methods to find and remove bugs, ensure the quality of software, and confirm adherence to the requirements. The process of testing software reflects the phases traditionally identified within the software development life cycle and can be broken down into several distinct stages:

1. Requirement analysis. Here, testers review project requirements, specifications, and user expectations to understand the scope of testing. Clear and well-defined requirements help create accurate test cases and avoid misunderstandings.
   
2. Test planning. A test plan is developed to outline the testing strategy, scope, objectives, resources, timelines, and risks. It serves as a roadmap to ensure organized and efficient testing.
   
3. Test case design and development. Test cases and test scenarios are created based on the requirements. These cases define step-by-step instructions, expected results, and validation criteria to ensure thorough test coverage.
   
4. Test environment setup. A suitable test environment is prepared, including necessary hardware, software, databases, and configurations. Ensuring the right test setup prevents compatibility issues and allows smooth execution.
   
5. Test execution. At this stage, testers manually execute test cases, interact with the application, and verify expected behavior. Any defects or discrepancies are documented for further analysis and resolution.
   
6. Defect reporting and tracking. The identified defects are reported in a bug-tracking system with detailed descriptions, severity, priority, and steps to reproduce. Testers work with developers to ensure issues are resolved efficiently.
   
7. Test closure and reporting. Once testing is complete, a summary report is prepared detailing test execution results, defect trends, coverage, and lessons learned. The team evaluates whether the software meets quality expectations before release.

Where Does Manual Testing Stand in the Overall Software Development Life Cycle?

Although test automation is used on more and more software products because it helps dramatically improve overall software quality and testing speed, manual testing is the first and most important form of testing to undertake when starting an application or any other software. Producing quality software is impossible without at least some manual testing being used, especially early in the development process. Here is where else development and testing can benefit from manual techniques:

• Exploratory testing — works well when there are no predefined test cases or when you’re trying to uncover unexpected defects. It’s especially useful in early-stage testing, usability tests, and security checks.
  
• UI and UX testing — helps evaluate the design, responsiveness, and overall ease of use. Manual testing catches things automation testing might miss, like poor alignment or unclear error messages.
  
• Ad-hoc testing — a quick, unstructured way to find hidden defects. Perfect for validating minor changes or last-minute bug fixes.
  
• Regression testing for UI or functional changes — helps make sure new features or UI updates don’t break existing functionality.
  
• Localization testing — ensures the app is appropriate for different languages and cultures. A human touch is crucial for catching awkward translations or formatting issues.
  
• Cross-browser and cross-device testing — verifies that the app functions correctly across different browsers, devices, and operating systems.
  
• Mobile application testing — evaluates real-world scenarios like battery consumption, network conditions, gestures, and app responsiveness. Moreover, push notifications and device compatibility testing are best done manually.
  
• Security and compliance testing — although automation is widely used in security testing, some security checks, like ethical hacking or social engineering tests, need a manual approach. Also, the manual testing approach helps validate compliance with standards like GDPR, HIPAA, and accessibility guidelines.
  
• Edge case and negative testing — tests how the software behaves in unusual situations, like entering extreme values or using the app in poor network conditions. This helps ensure the system is resilient against unexpected user behavior.

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Main Reasons to Improve Manual Testing Processes

Since the process of manual testing has always been at the heart of software quality assurance, the procedure should be constantly monitored and, if possible, enhanced. This is relevant for a couple of reasons.

1. Cycle Times

Manual testing increases agility while reducing lead times. When testing manually, testers quickly adapt to any changes in requirements or customer needs. The defects are caught early in the process, so the time required to fix them later in the process is reduced. The test coverage within a test cycle increases.

2. UI Validations

Manual testing is useful for UI validations when a tester directly interacts with the UI, verifying the elements without the risk of them being misinterpreted. Manually clicking on each element verifies that its placement, appearance, and functionality are visually appealing, easy to use, and behave as desired. If something is wrong, the tester catches the discrepancy right away.

3. Scenarios Not Suited for Automation

Some testing scenarios are either designed to be done exclusively manually or are not worth automating. In other words, it is either not practical in terms of cost and time or possible to accomplish other than manually. Even when it might not appear to be so, manual testing is always on point.

4. Exploratory Testing

Manual testing, particularly exploratory testing, enhances bug detection and adaptability throughout the process. Relying on a tester’s expertise and background in the industry, for example, makes it easier to spot potential flaws and tricky issues that might not be caught as quickly if utilizing scripted approaches. QA specialists immediately adapt to newly occurring changes, adjusting test strategies as the process goes on.

5. Human Perspective in Testing

Manual testing allows testers to empathize with the end user by mimicking their experience while interacting with the application. This human perspective is essential for identifying usability issues and understanding how users may feel while using the product. Testers can provide valuable feedback on the overall user experience, which may not be possible with automated testing alone.

6. Real-World Scenarios

Manual testing enables testers to simulate real-world scenarios, including the unpredictable ways users may interact with the application. This helps identify potential bugs or issues that automated testing might miss, as automated tests are typically designed to follow specific, pre-defined paths. Testers can explore different scenarios, taking into account varying user behaviors and environmental conditions, to ensure the application functions optimally across different situations.

7. Cost-Effectiveness

While automated testing has its benefits, it can be expensive and time-consuming to implement and maintain. Manual testing is often more cost-effective for small-scale projects or when dealing with rapidly changing requirements. Additionally, manual testing can be used to supplement automated testing, providing more comprehensive coverage and helping organizations optimize their testing efforts without incurring excessive costs.

With manual testing process improvement, a company can obtain instant results with customer satisfaction and quality, deploying the product to the market more quickly and less expensively.

How to Know It’s Time to Improve the Software Testing Process

The desire to improve testing efficiency is understandable and there does not necessarily need to be a specific situation that compels you to do it — after all, with the many benefits of test process improvement, even a slight transformation can only do good for your project. At the same time, there are cases where an improvement process needs to be launched sooner rather than later. Here is when you definitely need to look into improvement in the testing process.

1. Frequent Missed Defects

If critical bugs slip through testing and reach end users, or the same defects keep reappearing, your process may lack thoroughness. Moreover, poor root cause analysis can also lead to recurring issues.

2. Slow Test Execution And Delivery Delays

When testing becomes a bottleneck, releases get delayed, and development teams struggle to keep up. If execution times are increasing instead of improving, inefficiencies may be holding your team back.

3. Inconsistent Or Poorly Documented Test Cases

Relying on memory instead of structured test cases can lead to inconsistent results. If different testers produce varying outcomes for the same test or if documentation is outdated, maintaining quality becomes difficult. The lack of documentation will also make things harder for new members of the team, which will negatively impact the efficiency of testing.

4. Lack Of Structured Test Planning And Prioritization

Without a clear test strategy, testing becomes reactive rather than proactive. A lack of risk-based prioritization can lead to wasted effort on low-impact areas while critical issues go unnoticed.

5. Poor Defect Reporting And Tracking

Unclear bug reports slow down resolution. If developers struggle to understand reported issues or the same defects keep getting logged, your defect tracking and reporting practices need to be refined.

6. Lack Of Collaboration Between Teams

When communication between testers, developers, and stakeholders is weak, testing efforts become less and less efficient. If testers feel disconnected or if issues take too long to be addressed, better integration is needed.

7. Limited Testing Across Different Environments And Devices

Testing in a single environment may overlook real-world issues. If your team isn’t testing across various browsers, devices, and network conditions, usability and performance problems may emerge post-release.

8. No Clear Metrics Or Performance Evaluation

Without tracking key metrics like defect density, defect leakage, test coverage, or execution time, testing effectiveness remains unclear. In turn, the lack of data-driven insights can make process improvements difficult.

9. Low Tester Morale And High Burnout Rates

If testers are overwhelmed with inefficient workflows, face unrealistic deadlines, or frequently experience frustration, low morale can lead to burnout and high turnover rates.

Words by

Michael Tomara, QA Lead, TestFort

“The lack of time is one of the most common reasons for teams not paying attention to the testing process until it genuinely begins to sink the quality of software. However, the time saved on not adjusting the process early on will lead to more and more time being spent on trying to correct the course later, so a proactive approach in the beginning is definitely the way to go.”

Benefits of Test Process Improvement

Enhancing the testing process can benefit organizations by improving the overall quality of their software. It has a direct impact on the internal process throughout the development cycle while providing a competitive advantage in the market. Here is what else you get when you invest time and effort into making your QA process more efficient:

• By improving manual testing, you boost customer satisfaction. The product can be extensively tested, with extra attention paid to how it looks and feels, which influences a brand’s reputation in the marketplace.
• The majority of UX/UI-related issues are discovered through manual testing. The higher the level of testing, the more layout/ text issues will be resolved.
• The cost of a checkup will not be drastically increased even if you continuously improve the process, since no extra tools or scripts are required to execute test cases.
• The more advanced the process, the easier it is to incorporate unplanned modifications into the software as they arise. The manual method is adaptive to various changes.
• Enhanced manual verification allows for a more in-depth analysis of the final product’s usability. It provides humans insight into the testing process. Real people test the product and provide feedback based on their knowledge, technical skills, intuition, and direct observation.

How do you get from where you are to where you would like to be with a manual testing process? What kind of changes have to be made?

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How to Improve QA Process: Step by Step

To enhance the effectiveness of testing, meet more ambitious test objectives, and obtain reliable test results that help produce high-quality software, it is essential to improve and enhance the procedures involved continuously. In this guide, we will explore various steps to improve your manual testing processes, enabling you to increase efficiency, effectiveness, and ultimately deliver a high-quality product to your users. So, how to improve the manual testing process? Consider the following steps to take.

1. Develop A Good Test Plan

A well-structured test plan is essential for an efficient improvement process, and always starting with an in-depth plan is one of the most effective QA process improvement ideas. A good plan should outline clear objectives, strategies, expected deliverables, scripts, reports, required resources, relevant metrics, a description of the test environment, and an estimated timeline for each testing activity. Moreover, a comprehensive plan ensures alignment across the team and streamlines execution.

Words by

Alex, QMichael Tomara, QA Lead, TestFort

“I would also identify a process audit step. There, a QA Lead or another senior member of the team reviews the current process to find inconsistencies, bottlenecks, and areas of improvement. This primarily includes the amount and state of the documentation, product requirements, test cases and test scenarios, acceptance criteria, bug reporting, defect tracking, release schedule, and so on.”

2. Ensure Clear Requirements

Unclear or ambiguous requirements often lead to rework and delays, whereas concise and well-formatted requirements create a strong foundation for a test improvement process. Regularly reviewing and clarifying requirements before testing begins helps testers understand functionalities and features correctly the first time, reducing misinterpretations and improving efficiency.

3. Write Effective Test Scenarios

Once requirements are well-defined, test scenarios should be created to outline the various conditions under which the system will be tested. These scenarios provide a high-level view of test coverage and help teams validate that all critical paths and functionalities are considered before detailed test cases are written.

4. Regularly Review Test Cases

Test case design is a vital part of the testing process, the quality of test cases is often included in the scope for improvement and streamlining the testing process. To maintain the efficiency and accuracy of the software quality assurance process, test cases should be reviewed regularly by analysts and testers. This ensures all scenarios are covered, removes redundancies, and eliminates inconsistencies. Reviewing test cases early and often reduces unnecessary effort and prevents gaps in test coverage.

5. Validate The Tests From An End-User Perspective

The effectiveness of manual testing relies on how well it reflects real user interactions. Testers should follow test cases step by step, evaluating the application from an end-user’s perspective. Avoiding personal biases and ensuring tests align with expected software behavior helps achieve precise results.

6. Manage Defects Efficiently

Defect management is a critical part of the testing process, and poor defect management practices are often among the weaknesses in the testing process. The testing team must document and report bugs in a clear and structured manner, making them easily understandable and reproducible for developers. Every defect report should include key details such as severity, priority, description, environment, test data, reproduction steps, failure screenshots, and current status. Well-managed defect tracking improves resolution speed and overall product quality.

7. Apply Manual Testing Where It’s Most Effective

To maximize their impact, manual testing techniques should be applied in areas where automation falls short. These include early defect detection, testing newly added or frequently changing features, evaluating complex functionalities, assessing user experience and interface design, and exploratory testing to uncover unexpected issues, whereas things like repetitive test cases and test data management on a larger scale are best left for automation. Understanding where manual testing excels ensures it delivers the most value.

8. Use The Expertise Of A QA Partner

Bringing in an external QA partner can provide valuable insights, expertise, and an objective perspective on the application. Outsourcing testing to experienced professionals allows businesses to benefit from specialized skills while reducing the cost of hiring and maintaining an in-house team. A knowledgeable QA partner can significantly improve testing process by enhancing test coverage, increasing return on investment, and allowing internal teams to focus on core business priorities.

Tips and Best Practices for Achieving a Continuous Improvement Process

There are many software testing best practices widely known and used in the industry, but when your overall testing process doesn’t live up to the task of producing quality software, even the most effective best practices won’t have much of an impact. Here is how to build a culture of continuous improvement directly into your development and testing processes.

1. Encourage an Environment Of Learning

Continuous improvement requires a mindset of learning and adaptation. Encourage your team to attend training sessions, stay updated on industry trends, and experiment with new testing methodologies. Foster an environment where testers can share insights, discuss challenges, and propose innovative solutions.

2. Use Retrospectives and Feedback Loops

Regular retrospectives help teams reflect on past testing cycles and identify what worked well and what needs improvement. Conduct structured feedback sessions with testers, developers, and stakeholders to gather insights. Use this feedback to refine testing strategies, eliminate inefficiencies, and enhance collaboration.

3. Foster Cross-Team Collaboration

One of the less obvious but highly effective testing process improvement ideas in manual testing is to encourage seamless communication and implement continuous collaboration between development and testing teams, as well as teams dealing with operations, design, and business analysis. Encourage joint planning sessions, maintain clear documentation, and integrate testing into every stage of the development lifecycle. Strong collaboration helps detect defects earlier and speeds up resolution times.

4. Implement Risk-Based Testing

Prioritize test efforts based on risk assessment to focus on critical functionalities and high-impact scenarios. Identify areas with the highest probability of failure and allocate testing resources accordingly. This ensures that limited time and effort produce the maximum possible quality improvements.

5. Use Data-Driven Decision Making

Base improvements on objective insights rather than assumptions. Collect and analyze testing data, including defect patterns, execution trends, and coverage metrics. Leverage analytics tools to detect inefficiencies and optimize processes based on real-world performance.

6. Regularly Update Testing Tools and Techniques

When testing is conducted using outdated tools and methodologies, this can slow down progress. Stay proactive by evaluating and adopting the latest test management, automation, and performance testing tools that align with your needs. Keeping your tech stack modern ensures efficiency, compatibility, and scalability.

7. Promote a Shift-Left Approach

The shift-left approach has proven to be an effective tool in ensuring top-notch software quality and it can dramatically improve the testing process as well. Integrate testing earlier in the development cycle to catch defects sooner and reduce costly fixes later. Encourage developers to perform unit testing, conduct static code analysis, and collaborate closely with QA from the start. Early testing leads to faster, higher-quality releases.

QA Audit and Process Optimization for a Drone Software Market Leader

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How to Enhance Software Quality Assurance Process with Modern Technology

When you’re researching how to improve the testing process, one of the key takeaways is the fact that this task requires involvement from every single member of the team, and not just the testing team, but the entire organization. At the same time, it’s important not to underrate the impact of modern technology and advanced tools designed to enhance testing practices and help companies deliver high-quality software. Here is how to improve testing efficiency and refine your testing process using the tools and technologies available today.

1. AI and Machine Learning in Testing

AI-driven testing tools, such as Testim.io, Applitools, and Mabl, improve test case creation, anomaly detection, and test maintenance. Machine learning helps optimize test selection, predict failures, and enhance visual testing by detecting UI inconsistencies.

2. Cloud-Based Testing Platforms

Cloud testing solutions like BrowserStack, Sauce Labs, and AWS Device Farm enable teams to test applications across multiple devices, operating systems, and browsers without the need for physical infrastructure. This ensures broader coverage, scalability, and cost efficiency.

3. Continuous Testing and CI/CD Integration

Modern testing integrates seamlessly with CI/CD pipelines through tools like Jenkins, GitLab CI, and Azure DevOps. This enables continuous testing, ensuring that every code change is validated in real-time and reducing defects in production.

4. Performance and Load Testing Tools

Tools like JMeter, LoadRunner, and Gatling simulate user traffic and stress-test applications to identify performance bottlenecks. These technologies help optimize system scalability and reliability under different conditions.

5. Security Testing Solutions

Security testing tools like OWASP ZAP, Burp Suite, and Checkmarx identify vulnerabilities, detect security threats, and ensure software compliance with industry standards. These technologies help safeguard applications against cyber threats.

6. Test Management and Collaboration Tools

Platforms like TestRail, Zephyr, and qTest help teams organize, manage, and track test cases efficiently. These collaboration and test management tools improve communication and collaboration among QA teams, developers, and stakeholders.

Final Thoughts

When it comes to producing impeccable software, testing and development always go hand in hand. However, it’s not just enough to have a manual testing procedure in place — in order to achieve the desired accuracy of testing and noticeably improve software quality, the testing process needs to be finely tuned to your organization’s needs. Continuous and comprehensive process improvement provides just that, allowing the company to set up a QA operation that reflects its goals, principles, and procedures. Using test process improvement techniques and best practices, an organization can get exactly where it wants to be in terms of software quality, release speed, and resource use.