Testing Services for a Telemedicine Application

Challenge

The solution was developed so that doctors could easily track patient medical history, make recommendations and appointments to visit other doctors in the hospital, and give nurses all the information they need to work with patients. Patients and caregivers could then use their own interface to navigate to their appointments and see details of their prescriptions. 

This meant that every function, UI element, and interaction on the website had to be intuitive, secure, and stable. As the companions would be used by everyone working at and visiting the hospital, it was important for the client to create a positive first impression, and give both patients and doctors the tools they need to be healthy and provide healthcare services.

The project was at the implementation stage, so our testing team had to work closely with the client’s in-house developers to help them get their project ready for its first release. We were tasked with testing the web-clinic interface as well as the client and doctor admin panel/portal.

Solutions

Our testing team consisted of 4 QA engineers. There was very little documentation on the project, so they started with exploratory testing and creating preliminary testing documentation. This helped the client implement a documentation process and made the way forward easier.

Once the exploratory tests and documentation were completed, our team proceeded with functionality testing, UI/UX testing, and localization testing. At each stage, they provided detailed reports, catching critical functionality bugs and providing tips for fixing them.

As new iterations of the projects were happening, our team also began conducting regression testing and setting up a foundation for future test automation.

Results

The project is still ongoing and in development, with a planned release date of August 2020. The team has established a waterfall methodology for working with the client because development and testing in the healthcare sector is more rigid, and Agile/Scrum methodologies would not be appropriate.

The client is gradually working towards expanding testing capabilities and adding test automation engineers to their team to simplify regression testing for further versions of the telehealth project.

98%

user task completion rate

100%

core features documented

92%

critical bugs fixed within 24 hours

4.7/5

customer success rate