Once you have selected a remote QA team and the software is at the testing stage, it’s time to check the product quality with maximum accuracy. In order to make the testing stage run smoothly, QA tasks need to be clear and well-described. Thus, you should provide complete data about your software and determine what exactly falls within the scope of responsibilities of your remote testers. To make this process simple and effective, follow our tips!
Tell Your Remote QA Team About the Project Concept & its Business Goals
Before starting the testing process, verify that you have made every effort to ensure your QAs can learn about your business objectives and project specifications. This will determine how well the QA team will test your software from a business perspective and what benefits it will finally bring to end users (which is the main goal of each software). Knowing that, testers will be able to create a complete QA strategy and perform test cases effectively. Focus your attention on the following points:
- Explain the value of your product: think about your project value and its uniqueness among similar products. This will guide the testers towards more thorough knowledge of your company and how your software aligns with its objectives;
- Be sure that the remote QA team understands your end user: this means that the project documentation must include a thought-out user story (a step-by-step guide that describes each software feature from an end-user perspective, defining its business value). In most cases, the company’s project manager is responsible for this;
- Tell the QA team about the business objectives that your software should meet: try to compose a comprehensive presentation about the goals of your software. This may include the idea of the project, how it can change people’s productivity, lifestyle, health, etc. Focus on the benefits of your software for end users.
By setting up all this information, you will support the remote QA team with an accurate picture of your business activity. This may seem like an unimportant step, however, the more your remote QA contractor is aware of your product value, the more effective the testing strategy will be. There’s a very good reason why this is the first tip.
Tell Your Remote QA Contractor About The Project Functionality
This part requires greater attention because of its direct impact on the testing process. QAs must have a complete description of each product function, project architecture, and functional logic. Try to figure out the following points and add them to the project documentation before sending it to your remote QA team.
- Define the project’s components that need more attention from QAs (functionality, code, UX/UI);
- Include information about the project improvement process (if some extra-features will be added in the future);
- Focus your testing team’s attention on risky parts of your product.
These points help testers to prioritize their work, focusing attention on the most complicated and crucial parts of your product.
Share Your Expectations About The Testing Process
When testers find out about your expectations, they can develop a QA strategy that will best suit your testing needs (thus eliminating unforeseen problems associated with the project budget and deadlines).
- Share expectations about speed/time-frames if there are any: this must be determined from the very beginning of testing, to avoid confusion in the project development life-cycle.
- Share expectations about the form you prefer to get bug reports: you might discuss this step together with your development team. The more convenient are bug reports from QAs, the faster bugs can be fixed;
- Complete an SLA (Service Level Agreement) to avoid misunderstandings with your remote QA team: this will support your company in case of testing delay or any other misunderstandings.
When your remote QAs know your expectations, they can hand the process honestly, thereby contributing to the development of transparent and trusting partnerships.
We are here to test your product and make it great
Support Your Remote QAs With the First-Class Management
Once you have provided the testing team with the well-developed and clear project documentation, assist them with the robust management support. The company project manager should be ready for any questions from testers’ side, then providing the response quickly.
The project manager communicates with QAs and developers, which allows teams to collaborate effectively (the project manager presented here as an intermediary). Thus, the faster testers will get data about some jealous feature, the faster they will test it properly.
Testing software is under the responsibility of your remote QA team (they create a testing strategy, checklists, test cases, etc). However, you can contribute to a more streamlined testing process by providing QAs with useful information about your product.
To summarize, supply your remote testing team with the following steps:
- Support testers with complete project documentation (both technical and business data should be included inside);
- Define the end-users needs and expectations;
- Provide your QAs with a comprehensive user story;
- Share expectations about speed/time-frames if there are any;
- Support the testing process by your company project manager/tech lead.
Try to be as transparent as possible. This helps to build fruitful relationships with your QAs and will assist the development team with comprehensive bug reports and data.