There are always common problems everyone is aware about. And people are always doing the same mistakes over again if they are not too careful and attentive. Thus here is a list of things you should pay extra attention to in order for your Bug Tracking to flow as smooth as possible:
- Invalid communication process with stakeholders. If there is no Triage process allowing all stakeholders to gather at one place (even if virtually) in order to discuss the defects and possible actions at least once a couple of weeks that that is a colossal communication flow that may turn out something much worse. Such a gathering has to take place within equal intervals so communication could be understandable to anybody.
- Issues in the bug logging process are typical. Many developers and testers are still not well educated on importance of severities and priorities. That is a flaw you are to pay extra attention to.
- Skipping statuses is bad. Often teams are forgetting to change statuses and closed cases are still shown as the ones ready for test. Though it does not seem like a big deal you will be surprised if you summarize all the extra time wasted due these tiny errors.
- Personal mobile devices may be quite the issue as well. There are times when testers and developers are communicating via calls, texts or e-mails over an issue. It may even be solved and there won’t even be a thing about it in the log.
- Often projects don’t have a shared template for bug tracking and every tester is using something he came up with on his own. Thus every defect is described in a different way which is also not too good for business in general.
- Testers are not aware of data importance thus many fields of high importance may be skipped from mentioning. You are not to allow such a happening.
- There always have to be a dedicated SPOC in order for appropriate communications about defects with stakeholders.
Failing to control the Test Environment may lead to many issues. I won’t have the time nor the space to describe them all. Thus I will simply be writing about the usual blind spots. What may go wrong within a Test Environment?
- The communication and/or Triage processes are not defined
- No exact plans about the amount of licenses per a team
- Unavailable tools before execution actually begins
- The team has no clear guidance on the process
- The team had no training with particular tools